Terms & Conditions

1. Introduction

Welcome to Dhuniya Sweets (Pvt) Ltd. By using our website www.dhuniyasweets.lk, you agree to the following terms and conditions. Please read them carefully before making any purchase or using our services.

2. Use of the Website

• You must be at least 18 years old or have parental/guardian consent to use this website.
• You agree not to misuse the website, including any attempt to hack, disrupt, or interfere with its operation.
• We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

3. Product Information & Availability

• All products listed on our website, including sweets, snacks, and sambal products, are subject to availability.
• We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that they are error-free.
• Prices are subject to change without prior notice.

4. Orders & Payments

• By placing an order, you agree that all the details provided are accurate and complete.
• Orders will be processed only after full payment is received.
• We accept various payment methods, including online banking, credit/debit cards, and cash on delivery (if applicable).
• Dhuniya Sweets reserves the right to cancel or refuse any order at our discretion, including for reasons such as payment failure, incorrect pricing, or suspected fraud.

5. Delivery & Shipping

• We deliver within Sri Lanka, and shipping charges may apply based on location and order size.
• Delivery times are estimated and may be subject to delays due to unforeseen circumstances.
• Customers are responsible for providing accurate delivery addresses and contact details. We are not liable for any incorrect deliveries due to inaccurate information.

6. Returns & Refund Policy

• Due to the perishable nature of our products, we do not accept returns or exchanges.
• If you receive a damaged or incorrect product, please contact us within 24 hours with proof (photos/videos).
• Refunds or replacements will be provided at our discretion based on the complaint.

7. Allergens & Food Safety

• Our products may contain common allergens such as nuts, dairy, gluten, seafood, and spices.
• Customers with food allergies should read product descriptions carefully before purchasing.
• Dhuniya Sweets is not liable for any allergic reactions or health issues arising from consuming our products.

8. Intellectual Property

• All website content, including logos, images, text, and product descriptions, is the intellectual property of Dhuniya Sweets (Pvt) Ltd.
• You may not copy, modify, distribute, or use our content without written permission.

9. Privacy Policy

• We respect your privacy and handle your personal information as per our Privacy Policy.
• Any information you provide (such as name, contact details, and payment information) will be used solely for order processing and customer service.

10. Limitation of Liability

• Dhuniya Sweets is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee that the website will always be error-free or uninterrupted.

11. Governing Law

• These Terms & Conditions are governed by the laws of Sri Lanka.
• Any disputes shall be resolved in the courts of Sri Lanka.

12. Changes to Terms & Conditions

• Dhuniya Sweets reserves the right to update or modify these terms at any time.
• Continued use of the website after changes are posted constitutes acceptance of the new terms.

13. Contact Us

For any questions or concerns, please contact us at:

📍 Website: www.dhuniyasweets.lk
📞 Phone: +94  772 447 338
📧 Email: info@dhuniyasweets.lk

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.